Our Terms & Conditions

Effective Date: 2025/05/22
Company Name: Exeelo
Website: https://exeelo.com

Welcome to Exeelo. By accessing or using our website, placing an order, or engaging with our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. General

These Terms & Conditions govern all orders, sales, and services provided by Exeelo. We reserve the right to update, change, or replace any part of these terms at any time. Continued use of our services constitutes acceptance of those changes.

2. Products & Customization

  • All products offered by Exeelo are subject to availability.

  • Product customization details (logos, designs, colors, etc.) must be provided by the client in the specified format.

  • Exeelo is not responsible for any errors in customer-provided artwork or text.

  • Slight variations in color, size, and design may occur due to manufacturing limitations and are not grounds for cancellation or refund.

3. Pricing & Payment

  • Prices are quoted in [insert currency] and may vary depending on product specifications, customization, and quantity.
  • Payment terms must be agreed upon before order confirmation. In most cases, a partial advance (usually 50%) is required to begin production.
  • Full payment must be received before shipping, unless otherwise agreed.
  • Exeelo reserves the right to modify prices at any time without prior notice.

4. Order Process

  • All orders must be confirmed in writing (email or signed quotation).
  • Once production has begun, orders cannot be canceled or modified.
  • Production timelines vary depending on the product type and quantity. Estimated timelines will be provided at the time of order confirmation.

5. Shipping & Delivery

  • We ship globally via trusted logistics partners.
  • Shipping charges, customs duties, and taxes are the responsibility of the customer unless otherwise agreed in writing.
  • Exeelo is not liable for delays caused by customs, shipping carriers, or force majeure events.

6. Returns & Claims

  • Customized products are non-returnable unless defective or incorrectly manufactured.
  • Claims for damaged or defective products must be reported within 7 days of receipt, along with photographic evidence.
  • If approved, we will replace the item(s) or provide a partial/full refund, at our discretion.
  • No returns will be accepted without prior written authorization.

7. Intellectual Property

  • All logos, designs, and branding provided by the client remain their intellectual property.
  • By submitting artwork or branding, the client warrants they have the legal right to use it.
  • Exeelo retains the right to use images of completed work for marketing purposes unless the client explicitly requests otherwise in writing.

8. Limitation of Liability

  • Exeelo shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or services.
  • Our liability is limited to the purchase price of the goods in question.

9. Contact Us

  • For any questions regarding these Terms & Conditions, please contact:

    Exeelo – A Global Customized Gift Supplier
    Email: info@exeelo.com
    Phone: +880 19-10442024
    Website: https://exeelo.com